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Specialized Common Carrier Service Regulations and Rates of

RNK, Inc. d/b/a RNK Communications

  • This notice includes the rates, charges, terms and conditions of service for the provision of interstate and international telecommunications service by RNK, Inc. d/b/a RNK Communications ("RNK") a/k/a RNK communications, Inc. between locations in the United States and between the contiguous United States, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and all United States territories ("interstate service"), and international points.

  • RNK's service includes the provision of outbound and inbound direct dialed calling. RNK does not offer operator assisted calling.


CONNECTING CARRIERS: Covista Carrier Services; Verizon Communications, Inc.

    1. Definitions
    2. Regulations
    3. Service and Rate Description
    4. Promotions
    5. Contracts

Miscellaneous Access Services

  • This notice contains the regulations, rates and charges applicable to the provision of domestic U.S. interexchange and international telecommunications services by RNK for the use of Customers transmitting messages between, among and from domestic points within the United States as specified herein, subject to the jurisdiction of the Federal Communications Commission. Service is furnished subject to the availability of facilities and subject to transmission, atmospheric and like limitations.

This notice is available for public inspection during normal business hours at the offices of RNK, Inc. at 333 Elm Street, Dedham, Massachusetts, 02026, USA


The Company's services are offered from all originating locations throughout the continental United States.

    • Access Line - An arrangement which connects the Customer's telephone to a RNK-designated switching center or point of presence.
    • Authorized User - A person, firm, corporation, or any other entity authorized, expressly or by making facilities or identification codes available intentionally, by design, or otherwise, by the Customer to use the Company's service under the terms and conditions of this notice. The Customer remains responsible for payment of services.
    • Available Usage Balance - The amount of usage remaining on a Debit Service at any particular point in time. Each Service or Card has an Initial Usage Balance to be debited which is stated either in usage minutes or U.S. dollars, depending upon the type of service. The Available Balance is depleted as services provided by the Company are used by the Customer.
    • Calling Card - A physical or virtual (an assigned Personal Identification Number with or without a physical or printed card) card attached to a presubscribed service, or Debit Service with or without a remaining usage balance which would be depleted on a real-time basis during each Debit Service call.
    • Commission - Federal Communication Commission
    • Company or Carrier - RNK, Inc. d/b/a RNK Communications ("RNK") unless otherwise clearly indicated by the context.
    • Customer - The person, firm, corporation or other entity which orders, cancels, amends or uses service and is responsible for payment of charges and compliance with the Company's applicable regulations, notices or tariffs.
    • Debit Service - A service accessed via a toll-free ("1-800") or other access number whereby the Customer or Authorized User dials all of the digits necessary to route a call. Network usage for each call is deducted from the available usage balance on a Company-issued Debit Service or Card.
    • Debit Service - A calling card and/or Personal Identification Number which represents a prepaid usage balance depleted on a real-time basis during each Debit Service call.
    • Debit Service Call - An originated telecommunications whereby the Customer or Authorized User dials all of the digits necessary to route a call. Network usage for each call is deducted from the available usage balance on a Company-issued Debit Service.
    • Debit Service Card - A physical or virtual (an assigned Personal Identification Number with or without a physical or printed card) card representing a Debit Service, with or without a remaining usage balance which would be depleted on a real-time basis during each Debit Service call.
    • Debit Service Payment - A payment by commercial credit card, check, or draft that increases or establishes the Available Usage Balance on a Debit Service .
    • Depletion - Reductions in the Available Usage Balance, based on usage of the Customer Debit Service.
    • Domestic - refers to the continental or contiguous United States. See also "United States."
    • Initial Usage Balance - The amount of usage available on a Debit Service upon issuance or activation and before any depletion.
    • International - Sovereign entities outside of the Unites States, but also including for convenience and accuracy the States of Alaska and Hawaii, and the territories or protectorates of the U.S. Virgin Islands, Puerto Rico, Guam, and the Commonwealth of the Northern Mariana Islands (CNMI) (collectively, the "non-continental U.S. territories"), which are routed and rated as International Calls..
    • LATA - Local Access and Transport Area. A geographic area established by the U.S. District Court for the District of Columbia in Civil Action No. 17- 49, within which a Local Exchange Company provides communications services.
    • LEC - Local Exchange Company.
    • Marks - A collective term to mean such items as trademarks, service marks, trade names and logos; copyrighted words, artwork, designs, pictures or images; or any other device, image or merchandise to which legal rights or ownership are held or reserved by an entity.
    • NECA - National Exchange Carriers Association.
    • Personal Identification Number (PIN)- A unique pre-defined series of numbers to be dialed by the Customer or End User upon access to the Company's system to validate the caller's authorization to use the services accessed and provided. The Customer is responsible for charges incurred through the use of his or her assigned PIN.
    • Renewal or Recharge - A method of replenishing a Debit Service's Available Usage Balance with additional minutes of usage as authorized and paid for by the Customer.
    • RNK - Refers to RNK, Inc. d/b/a RNK Communications unless otherwise indicated by the context.
    • Premises - The physical space designated by the Customer for the termination of the Company's service.
    • Serving Wire Center - A specified geographic point from which the vertical and horizontal coordinate is used in calculation of airline mileage.
    • Sponsor - A corporation or other legal entity that exclusively permits the use of its Marks to the Company for use with calling cards (prepaid or otherwise) or other merchandise, and contracts with the Company for the marketing of the services described herein.
    • Subscriber - The person, firm, corporation, or other legal entity which arranges for services of the Company on behalf of third party Customers or Authorized Users. The Subscriber is responsible for compliance with the terms and conditions of this notice. A Subscriber is also a Customer under the terms of the notice.
    • Switched Access Origination/Termination - Access between the Customer and an interexchange carrier provided on local exchange company Feature Group circuits where the connection to the Customer is a LEC-provided business or residential access line. The cost of switched Feature Group access is billed to the interexchange carrier.
    • United States or U.S. - Refers to the continental or contiguous United States. For the purposes of this notice, U.S. does not include the States of Alaska and Hawaii, or Puerto Rico, U.S. Virgin Islands, Guam, and the Commonwealth of the Northern Mariana Islands (CNMI) (collectively, the "non- continental U.S. territories"), calls to which are routed and rated as International Calls.
    • 2.1 Undertaking of RNK, Inc. d/b/a RNK Communications
      • The Company's services and facilities are furnished to Customers for communications originating within the continental United States, under terms of this notice. The Company's services and facilities are available twenty-four hours per day, seven days per week.

      • RNK arranges for installation, operation, and maintenance of the communications services provided in this notice for Customers in accordance with the terms and conditions set forth under this notice. RNK may act as the Subscriber's or Customer's agent for ordering access connection facilities provided by other carriers or entities (such as the local exchange company), when authorized by the Customer, to allow connection of a Customer's location to the RNK network. The Subscriber or Customer shall be responsible for all charges due for such service arrangement.

      • The Company's presubscribed services and facilities are provided on a monthly basis unless otherwise provided, and are available twenty-four hours (24) per day, seven (7) days per week.
    • 2.2 Limitations
      • 2.2.1 Service is offered subject to the availability of the necessary facilities and equipment, and is subject to the provisions of this notice.
      • 2.2.2 RNK reserves the right to discontinue or limit service when necessitated by conditions beyond its control, or when the Customer is using service in violation of provisions of this notice or the law.
      • 2.2.3 The Company does not undertake to transmit messages, but offers the use of its facilities when available, and will not be liable for errors in transmission or for failure to establish connections.
      • The Company reserves the right to discontinue service, limit service, or to impose requirements on Customers or Subscribers as required to meet changing regulatory or statutory rules and standards, or when such rules and standards have an adverse material affect on the business or economic feasibility of providing service, as determined by RNK in its reasonable judgment.
    • 2.3 Assignment or Transfer
      All services provided under this notice are directly or indirectly controlled by RNK and neither the Customer nor the Subscriber may transfer or assign the use of service or facilities without the prior express written consent of the Company. Such transfer or assignment shall only apply where there is no interruption of the use or location of the service or facilities. All regulations and conditions contained in this notice shall apply to all such permitted assignees or transferees, as well as all conditions of service.
    • 2.4 Use
      Services provided under this notice may be used for any lawful purpose for which the service is technically suited, subject to the terms of this notice.
    • 2.5 Liabilities of the Company
      • 2.5.1 RNK's liability for damages arising out of mistakes, interruptions, omissions, delays, errors, or defects in transmission which occur in the course of furnishing service or facilities, in no event shall exceed an amount equivalent to the proportionate charge for the period during which the faults in transmission occur.

      • 2.5.2 The Company shall not be liable for claim or loss, expense or damage (including indirect, special or consequential damage), for any interruption, delay, error, omission, or defect in any service, facility or transmission provided under this notice, if caused by any person or entity other than the Company, by any malfunction of any service or facility provided by any other carrier, by an act of God, fire, war, civil disturbance, or act of government, or by any other cause beyond the Company's direct control.

      • 2.5.3 The Company shall not be liable for, and shall be fully indemnified and held harmless by Customer against any claim or loss, expense, or damage (including indirect, special or consequential damage) for defamation, libel, slander, invasion, infringement of copyright or patent, unauthorized use of any trademark, tradename or service mark, unfair competition, interference with or misappropriation or violation of any contract, proprietary or creative right, or any other injury to any person, property or entity arising out of the material, data, information, or other content revealed to, transmitted, or used by the Company under this notice; or for any act or omission of the Customer; or for any personal injury or death of any person caused directly or indirectly by the installation, maintenance, location, condition, operation, failure, presence, use or removal of equipment or wiring provided by the Company, if not directly caused by negligence of the Company.


      • 2.5.5 The Company shall not be liable for any defacement of or damages to the premises of a Customer or Subscriber resulting from the furnishing of service which is not the direct result of the Company's negligence.

      • 2.5.6 The Company shall not be liable for any claim, loss, or refund as a result of loss, theft or fraudulent use of Personal Identification Numbers issued for use with the Company's services.
      • 2.5.7 The Company shall not be liable for nor forfeit any rights over any claim, loss, reversion, escheat or refund on any unused portion of the usage balance remaining on a Debit Service provided to a Customer before or after the expiration date generated, or assigned or attendant to each Service .
    • 2.6 Use of Recording Devices
    • Customers and Authorized Users who use recording devices do so at their own risk. A Customer or Authorized User may only use a recording device if the Customer or Authorized User complies with the requirements of this section and all laws, regulations, rulings and ordinances that may apply to the use of the recording device and/or the activities connected thereto, and only if the Customer or Authorized User is able to connect or disconnect the recording device, or turn the recording device on or off, at will.
      • 2.6.1 A Customer or Authorized User may record a conversation if the Customer or Authorized User obtains written or verbal consent to the recording of all parties to the conversation prior to or at the beginning of the conversation.

      • 2.6.2 A distinctive recorder tone must be repeated at intervals of approximately fifteen (15) seconds to alert all parties to the conversion that a recording device is being used.

      • 2.6.3 The requirements of 2.6.1 and 2.6.2 are waived for broadcast licensees who use a recording device to record a conversation for broadcast if all parties to the conversation are aware that the conversation will be broadcast.

    • 2.7 Taxes, Surcharges and Utility Fees
    • All federal, state and local taxes, fees and surcharges, including but not limited to gross receipts taxes, sales taxes, Universal Service Fund contributions, and municipal utilities taxes are listed as separate line items and/or included in the rates listed in this notice.
      • 2.7.1 To the extent that a municipality, other political subdivision or local agency of government, or state or federal Commission imposes upon and collects from the Company a gross receipts tax, occupation tax, license tax, permit fee, franchise fee or regulatory fee, such taxes and fees shall, insofar as practicable and allowed by law, be billed pro rata to Customers receiving relevant or applicable service from the Company within the territorial limits of such municipality, other political subdivision, local agency of government, or state.
      • 2.7.2 The Company may adjust its rates and charges or impose additional rates and charges on its Customers in order to recover amounts that governmental or quasi-governmental authorities require it to collect from or pay to others in support of statutory or regulatory programs. Examples of such programs include, but are not limited to, the Universal Service Fund (USF), Telecommunications Relay Service (TRS), the Presubscribed Interexchange Carrier Charge (PICC), and compensation to pay telephone service providers for the use of their pay telephones to access the Company's service.

        • A. Public Pay Telephone Surcharge In order to recover the Company's expenses to comply with the FCC's pay telephone compensation plan effective on October 7, 1997 (FCC 97-371), an undiscountable per call charge is applicable to all interstate, intrastate and international calls that originate from any domestic pay telephone used to access the Company's services. This surcharge, which is in addition to standard usage charges and any applicable taxes or government surcharges associated with the Company service, applies for the use of the instrument used to access the Company service and is unrelated to the Company's service accessed from the pay telephone.

          Pay telephones include coin-operated and coinless phones owned by local telephone companies, independent companies and other interexchange carriers. The Public Pay Telephone Surcharge applies to the initial completed call and any reoriginated call (i.e., dialing a new destination without "hanging up").

          Whenever possible, the Public Pay Telephone Surcharge will de deducted on the same day or billing cycle as the usage charges for the surcharged call. In cases where proper pay telephone coding digits are not transmitted to the Company prior to completion of a call, the Public Pay Telephone Surcharge may be deducted subsequently, after the Company has obtained information from a carrier that the originating station is an eligible pay telephone.

          Rate per Call is $0.99.

        • B. Universal Service Fund Fee (USF) In connection with the FCC's Universal Service Orders, RNK must pay a percentage of its revenues to support the Universal Service Fund ("USF"). The company may pass through the USF assessment to its Customers by assessing surcharges on interstate and international usage Customers. This surcharge is in addition to standard usage charges and any applicable taxes or pay phone or other charges associated with the Company's service. The percentage RNK must pay for USF is set by the FCC on a quarterly basis and the rates passed through to Customers may vary accordingly from time to time.

        • C. Presubscribed Interexchange Carrier Charge (PICC) Consistent with the FCC's Access Reform Orders, the Presubscribed Interexchange Carrier Charge (PICC) is a per line monthly charge that may be applicable to certain lines that are presubscribed to the Company's interexchange service or to the Company's underlying carrier(s), regardless of the particular service option selected by the Customer. The Company may assess the Customer a monthly recurring charge, called a Presubscribed Interexchange Carrier Charge (PICC), for each line or equivalent, for which the Company is so designated. The aggregate of these PICCs will not be prorated for a partial month of service, are not subject to any discounting and do not contribute to any monthly minimums. The PICCs charged by the Company may vary by types or numbers of lines.
    • 2.8 Payment for Service
      • 2.8.1 The Customer is responsible for payment of all charges for services and equipment furnished to the Customer or to an Authorized User of the Customer by RNK. This includes payment for calls or services originated at the Customer's number(s), incurred at the specific request of the Customer, or by use of Customer's Personal Identification Number.
      • 2.8.2 All charges due by the Customer are payable to the Company or to the Company's authorized billing agent (such as a local exchange telephone company or third-party billing aggregator). Any objections to billed charges must be reported to the Company or its billing agent within thirty (30) days after billing. Adjustments to Customer's bills or balance shall be made to the extent that circumstances exist which reasonably indicate that such changes are appropriate.
      • 2.8.3 All applicable taxes will be billed to the Customer unless the Customer can demonstrate to the Company's satisfaction that the Customer is exempt from such taxes under applicable laws and regulations. Company may require a Customer claiming such exemption to certify that it is collecting the applicable taxes from its customers and is remitting appropriate taxes to the governmental authority/ies to which they are due.
      • 2.8.4 In the event that the Company incurs fees or expenses, including attorney's fees, collecting, or attempting to collect, any charges owed to the Company, the Company may charge the Customer all such fees and expenses reasonably incurred, including late fees and interest on the unpaid charges.
      • 2.8.5 Payment is due within thirty (30) days subsequent to the invoice date and is considered past due after the thirty (30) day period. A late payment charge of 1.5% monthly or the maximum allowable by law, whichever is lower, applies to all overdue balances. Such late fees are separate and distinct from attorney's fees and other costs incurred in collecting charges owed to the Company.
      • 2.8.6 The Company reserves the right to assess a person responsible for payment a returned check charge of up to $25.00 whenever a check or draft presented for payment to Company is not accepted by the institution on which it is written or drawn. This charge applies each time a Customer's check is returned to the Company by a bank, e.g., for insufficient funds.
      • 2.8.7 Payment for Debit Service

        For Debit Services: Payment must be received prior to the Company making service available. Renewal of Debit Service balances may be made by cash, check, or commercial credit card. Credit card replenishments are subject to the terms and conditions of the issuing commercial credit card company and those of the Company's credit card processing agent. Replenishment made by check are subject to the terms and conditions of the issuing financial institution and may be subject to a waiting period for funds authorization and transfer.

        The Customer shall be responsible for all calls placed via the Debit Service as the result of the Customer's intentional or negligent disclosure of their Personal Identification Number (PIN). Any objections to Debit Service depletions must be reported to the Company or its billing agent within thirty (30) days after the questionable debit has been made. Adjustments to Customer's Debit Service shall be made to the extent that circumstances exist which reasonably indicate that such changes are appropriate.

      • 2.8.8 Customer Complaints and/or Billing Inquiries

        Customers have the right to refer billing disputes and other complaints to RNK at 1-888-642-9831 (toll free). RNK limits callers to fifteen (15) such calls per month, after which, RNK may charge Customers $1.00 per call. RNK will provide a verbal warning to Customers after the tenth (10th) call in any one month.

    • 2.9 Deposits
      • 2.9.1 Each applicant for service will be required to establish credit. Any applicant whose credit has not been established to the sole and exclusive satisfaction of the Company may be required to make a deposit to be held as a guarantee of payment of charges. An existing Customer may be required to make a deposit or increase a deposit presently held. The deposit may be held for as long as the financial condition or credit worthiness of the Customer is considered to be in question or unsatisfactory to the Company.
      • 2.9.2 The fact that a deposit has been made in no way relieves the Customer from the prompt payment of bills upon presentation.
    • 2.10 Advance Payments
    • The Company reserves the right to require an advance payment from a Customer instead of, or in addition to, a deposit. The advance payment may be in an amount equal to or less than two months estimated billing.

    • 2.11 Interconnection with Other Carriers

      Service furnished by RNK may be connected with the services or facilities of other carriers. Such service or facilities, if used, are provided under the terms, rates and conditions of the other carrier. The Customer is responsible for all charges billed by other carriers for use in connection with RNK's service. Any special interface equipment or facilities necessary to achieve compatibility between carriers is the responsibility of the Customer.

    • 2.12 Refusal or Discontinuance by Company

      RNK may refuse, discontinue, or suspend service (or services) for non- compliance with and/or violation of any Federal, State or municipal law, ordinance or regulation pertaining to telephone service. Service (or services) may also be suspended, discontinued or refused for the following conditions:

      • 2.12.1 For nonpayment: The Company may discontinue and/or suspend service (or services) on any service (including a Debit Service with a fully depleted balance, or a balance insufficient to pay lawful and reasonable taxes, fees or surcharges incurred by usage as required under this notice and/or applicable laws, regulations or orders).
      • 2.12.2 For returned checks: The Customer whose check or draft is returned unpaid for any reason, after two attempts at collection, shall be subject to refusal, suspension or cancellation of service in the same manner as provided for nonpayment.
      • 2.12.3 For lack of use: The Company, by written notice to the Customer, may refuse, suspend or cancel service(s) in the same manner as provided for nonpayment if after three full billing cycles or calendar months the service has not been used.
      • 2.12.4 For violation of law or this notice: Except as provided elsewhere in this notice, the Customer shall be subject to refusal, suspension or cancellation of service, without notice, for any violation of terms of this notice, for any violation of any law, rule, regulation, order, decree or policy of any government authority of competent jurisdiction, or by reason of any order or decision of a court or other government authority having jurisdiction which prohibits the Company from furnishing such service or prohibits the Customer from subscribing to, using, or paying for such service.
      • 2.12.5 For unauthorized or fraudulent use of service: Without notice the Company may discontinue service in the event of unauthorized or fraudulent use of service. Whenever service is discontinued for fraudulent use of service, the Company may, before restoring service, require the Customer to make, at his or her own expense, all changes in facilities or equipment necessary to eliminate illegal use and to pay an amount reasonably estimated as the loss in revenues resulting from such fraudulent use and any costs incurred as a direct or indirect result of such misuse.
      • 2.12.6 For the Company to comply with any order or request of any governmental authority having jurisdiction: The Customer shall be subject to refusal, suspension or cancellation of service, without notice, in order to permit the Company to comply with any order or request of any governmental authority having jurisdiction.
      • 2.12.7 For unauthorized or unlawful use of PIN numbers and Authorization Codes: Travel PIN numbers and Authorization Codes are issued only to the Company's Customers and may not be sold or otherwise distributed without the written consent of the Company. Any such unauthorized misuse or unlawful use of such numbers or authorization codes will result in the immediate refusal, suspension or termination of the service without notice.
    • 2.13 Inspection, Testing and Adjustment

      Upon reasonable notice, the services provided by the Company shall be made available to the Company for tests and adjustments as may be deemed necessary by the Company for maintenance. No interruption allowance will be granted for the time during which such tests and adjustments are made when the interruption is less than twenty-four consecutive hours.

    • 2.14 Interruption of Service

      Credit allowances for interruptions of service greater than four consecutive hours which are not due to the Company's testing or adjusting, to the negligence of the Customer, or to the failure of channels, equipment or communications systems provided by the Customer, are subject to the general liability provisions set forth herein. It shall be the obligation of the Customer to notify the Company immediately of any interruption in service for which a credit allowance is desired by Customer. Before giving such notice, the Customer shall ascertain that the trouble is not within its control, or is not in wiring or equipment, if any, furnished by Customer and connected to Company's terminal. Interruptions caused by Customer- provided or Company-provided automatic dialing equipment are not deemed an interruption of service as defined in this notice since the Customer has the option of using the long distance network via local exchange company access.

      Customer credit will be issued for the amount of service interrupted pro-rated by half-days during the month. For the purposes of credit determination, a month will be considered to consist of thirty (30) days.

    • 2.15 Cancellation of Service

      Customers may cancel service verbally, with verification satisfactory to RNK, or in writing at any time. The Company shall hold the Customer responsible for payment of all charges, including fixed or non-pro ratable monthly fees, surcharges, etc., which accrue up to the cancellation effective date, i.e., including any usage initiated within a reasonable administrative cancellation period after notification. Interim charges for presubscribed RNK services may be avoided by dialing another carrier's access code. In the event the Customer executes a term commitment agreement with the Company, the Customer must cancel service and terminate the agreement in accordance with the agreement terms.

      For prepaid services, the Customer may cancel service by fully depleting the Available Usage Balance of the Debit Service andnot renewing a renewable service, or by allowing the expiration time to elapse.

      Except as otherwise expressly provided herein, there is no reversion or refund, pro-rated or otherwise, for service paid for and left unused due to the Customer's cancellation, non-use or abandonment of service. Such intentional Customer cancellation functions as the expiration of the term of service(s) access which would otherwise remain available under a usage-based pre-payment until a pre- determined expiration date.

      • 2.15.1 Other Rules
        The Company may temporarily suspend service without notice to the Customer, by blocking traffic from or to certain cities or NXX exchanges or numbers, or by blocking calls using certain Personal Identification Numbers when the company deems it necessary to take such action to prevent unlawful use of its service or in order to cooperate with law enforcement officials, requirements or requests. The Company will restore service as soon as service can be provided without undue risk.
    • 2.16 Carrier Selection
      • 2.16.1 Carrier Selection is an arrangement whereby a Subscriber, Customer or end user may select and designate the Company as its interexchange carrier (IXC) to provide direct- dial ("1+") access, without an access code, for interLATA, interstate and international calls. This IXC is referred to as the Customer's Primary Interexchange Carrier (PIC). The Customer may select the Company as its PIC, or may select any other IXC that orders originating Feature Group D switched Access Service at the end office or tandem which serves the end office serving the Customer. After the Customer's initial selection of a predesignated IXC, for any additional change in selection, a non- recurring "PIC" charge by the LEC may apply. Notwithstanding the foregoing, the Company reserves the right to waive the nonrecurring charge for any Customer of its local services who designates the Company as its PIC, or to pay or reimburse the nonrecurring charge for any Customer of another LEC's local services who designates the Company as its PIC.
      • 2.16.2 New local exchange service Customers who are served by end offices equipped with Feature Group D Access, will be asked to presubscribe to an IXC at the time they place an order for local exchange service. They may select either of the following options. There will be no additional charge for this initial selection.
        • - Designate one IXC as a PIC, and dial 10XXX+ or 10XXXX+ to reach other IXCs.
        • - Designate that they do not want to be presubscribed to any IXC, and choose to dial 10XXX+ or 10XXXX+ for all calls placed to an IXC.
    • 3.1 General
      • Rates for service may vary by call type and/or term commitments and/or contract services offerings negotiated between the Company and individual Subscribers. Usage rates, per-call service charges, monthly fees and call timing are defined in the description for each service. Service is available 24 hours per day, 7 days per week. The Company may, from time to time, engage in Special Promotional Offerings or Trial Service Offerings limited to certain dates, times or locations designed to attract new subscribers or increase subscriber usage, as may be subject to regulatory approval.
    • 3.2 Distance and Time of Day Discounts

      The Company does not offer service that is mileage sensitive.

      The Company does not offer service that is time of day sensitive.

    • 3.3 Call Charges
      • 3.3.1 Long distance usage charges are based on the actual usage of the Company's network. Domestic and most international chargeable time begins when the calling and called station are connected. For calls to destinations which cannot communicate the connection time, usage charges are determined by automatic timing equipment in the telephone network.
      • 3.3.2 Chargeable time ends when the calling service point terminates, thereby releasing, the network connection. If the called party hangs up but the calling number does not, chargeable time ends when the network connection is released by automatic timing equipment in the telephone network.
      • 3.3.3 The minimum and/or additional usage call duration, if any, for billing purposes is in the description for each product.
      • 3.3.4 The Company will not bill for unanswered calls in areas where equal access or automated connection signaling is available. The Company will not knowingly bill for unanswered calls in areas where equal access or automated connection signaling is not available. Company cannot be held responsible for calls directed to carriers or destinations with which Company does not connect directly.
    • 3.4 Switched Outbound Service
      • 3.4.1 Post-paid presubscribed Switched Outbound Service is available to business and residential Customers for outbound domestic interexchange, interstate ind international calling from presubscribed billed usage lines. Calls are billed in six (6) second increments after the initial minimum period of six (6) seconds. Rates are not mileage or time-of-day sensitive. Domestic and International rates vary by destination, and change from time to time. Current rates by country or destination may be obtained by calling the customer service number on Company's bills, websites, or calling cards, and/or upon ordering service, or by clicking on the Rates link on the Company webpage that offers a particular plan or service. Pre-paid presubscribed, local and "800" access, and dial-around ("10-15") Switched Outbound Services are also available in designated LATAs, through the Bucket of Minutes; service, described below in Section 6.2.
    • 3.5 Travel Card Service
      Travel Card Service is available to residential and business Customers for placing calls while away from their premises for Bucket of Minutes Customers or through the Company's Pre-paid Debit Services. Travel card calls are originated by dialing a toll-free or local access number, followed by a personal identification number, billed to the Customer's presubscribed number or Debit Service. Calls may originate from residential, business, wireless, or pay telephone access lines and may terminate to any interstate, intrastate or international location. Separate local phone, cellular and pay phone charges may apply. Calls are generally billed in sixty (60) second increments after an initial period for billing purposes of sixty (60) seconds. Travel Card calls are subject to the same taxes, regulatory fees and surcharges as may otherwise apply to like calls from the presubscribed line or service to which they are billed. Rate per minute varies according to plan or service Domestic and International (varies by country called), see Rates by country at our International Rates link Toll-free access: $0.04/minute additional charge
    • 3.6 Debit Service

      Debit Service allows Customers to place calls from locations other than their normal place of business or residence. RNK offers various types of Debit Services including calling cards, presubscribed toll and long distance, and Voice Mail with Calling Time. Customers dial a toll-free or local access number and enter a personal identification code. Service is paid for in advance of actual usage. Charges for usage are deducted from the available minutes remaining on the prepaid balance. Cards may be purchased in various denominations of dollars or domestic minutes.

      • 3.6.1 Terms and Conditions of Service
        • All of the Company's regular Debit Services are renewable. (Certain promotional services may not be renewable.) Customers may renew the services at point of purchase, or via telephone or Company websites through the use of a verifiable commercial credit card. The Company reserves the right to decline initial transactions or renewals charged to any credit card account or by any particular credit card use which it cannot verify to its satisfaction.
        • Calls to 500, 700, 800/888, 900 and 976 numbers and calls requiring operator assistance cannot be completed using the Debit Service. Air to ground and high seas service may not be completed. Calls may only be completed using standard telephone-tone-capable telephone equipment.
        • All calls must be charged against a Debit Service that has sufficient available balance which will be announced in minutes according to the destination dialed before the call is connected. Calls in progress will be terminated by the Company if the balance on the Debit Service is insufficient to continue the call.
        • All Company Debit Services expire within a fixed time from activation, purchase, first use, last recharge,, or the expiration date printed on the card, if any. If the Service is not used within a one (1) year period from purchase it will expire.
        • Purchase and issue of a Debit Service entitles purchaser or holder to access to the company's network for the purpose of originating calls for a specified period of time, up to a specified maximum usage. Debit Service does not create an interest in the Company's netowrk nor constitute a deposit with the Company. For a dollar-amount denomination card, the face value of the card does not entitle the holder to any particular number of usage minutes, and the actual usage charges may vary according to call destinations, posted rate changes, other applicable charges outlined in this notice and that may apply from time to time. The card or service has no cash or residual value and the Company does not refund any unused balances after Service expiration.
      • 3.6.2 Discontinuance of Service

        In addition to any other provisions in this notice for the Company to discontinue or refuse any of its services, Debit Service may be discontinued or refused without notice for the following conditions:

        1. For non-payment of any amount past due to the Company by the Customer, including non-payment of a Debit Renewal of a fully-depleted balance.

        2. When the Available Usage Balance of a non-renewable service is Depleted to a level insufficient to place a one-minute call to the location of least cost.

        3. When the established expiration date of the Debit Service is reached.

        4. Upon request of the Customer or Subscriber.

        5. Upon reason to believe fraud or violation of law, regulation or this notice has occurred in use of the Service.

        6. Upon any change of applicable law or regulation that may require the Company to do so.

        7. For reasons beyond Company's control.

        8. For any reason that, in the sole reasonable discretion of the Company, requires the discontinuation, cancellation, refusal or termination of the Service.

      • 3.6.3 Debit Services Features and Options
        • A. Exclusions
          1. Calls to 500, 700, 800 and 900 numbers
          2. Calls requiring the quotation of time and charges
          3. Air to ground and High seas services
        • B. Service Options
          The Company offers a variety of debit service rate plans based on a Customer's desired calling patterns.
        • C. Rates
          Rates do not include federal, state, and local taxes or surcharges, e.g., USF.
          Cards expire within one year of purchase or first use, whichever occurs later, unless stated otherwise upon the card.
          800 surcharge= $0.04 per minute, unless otherwise indicated.
          Pay phone use surcharge = $0.99, unless otherwise indicated.
          International Rates vary by destination.
          • 1. Local Access Card:
            Domestic U.S. = $0.029 per minute
          • 2. DialAroundTheWorld.com
            Domestic U.S. = $0.029 per minute
          • 3. Custom Card Program A
            Domestic U.S. = $0.049 per minute
          • 4. Custom Card Program B
            Domestic U.S. = $0.039 per minute
          • 5. Custom Card Program C /Gift Card
            Domestic U.S. = $0.010 per minute
          • 6. Special Destinations
            Domestic U.S. = $0.019 per minute
          • 7. Connection Free Mini-card
            Domestic U.S. = $0.026 per minute
          • 8. HDC Tel card
            Domestic U.S. = $0.026 per minute
          • 9. 3-2-1 Talk (Cellular origination)
            Domestic U.S. = $0.039 per minute
          • 10. Calling Card with Voice Mail
            See Section 6.3, Voice Mail Services.
      • 3.6.4 Third Party Debit Service

        Third Party Debit Service is offered to organizations or commercial entities (Subscribers) for distribution to their members, patrons, customers (Customers) or for other incentive, marketing or promotional purposes. The marketing vehicle and expiration period for the Service is selected by the organization or commercial entity upon joint agreement with the Company. The organization or commercial entity is responsible for obtaining all necessary permissions for the use of any trade mark, trade name, service mark or other image on any custom cards. The Company reserves the right to approve or reject any image and to specify the Customer information language and use of the Company's trade mark, trade name, service mark or other image on the card. Any distribution for their own promotional purposes by the Subscriber of the Company's Debit Services or related cards is independent of and unrelated to any Promotional Services of RNK.

        Subscribers may purchase a Third Party Debit Service which assigns each Customer a Debit Service, provides each Customer with a PIN, and lists instructions for accessing and using the Company's service.

        The Company's system informs the Customer of the Available Usage Balance remaining in the Debit Service and prompts the Customer to place a call by entering a destination telephone number. Network usage for calls placed is deducted from the Available Usage Balance in the Customer's Debit Service on a real time basis as the call progresses.

        For debiting purposes, call timing is rounded up to the nearest one (1) minute increment after an initial minimum period of one (1) minute. Usage charges are computed and rounded up to the nearest penny on a per call basis.

        • Rates Rate per minute: determined by agreement between the Company and the Subscriber. See also Section 5, Contract Services.
    • 4.1 Promotions - General

      From time to time, the Company may provide promotional offerings to introduce a current or potential Subscriber to a service not being used by the subscriber. These offerings may be limited to certain dates, times or locations and may waive or reduce recurring or non- recurring charges.

    • 4.2 Demonstration Calls

      From time to time RNK will demonstrate its services by providing free test calls over its network.

    • 5.1 General

      At the option of the Company, service may be offered on a contract basis to meet specialized requirements of the Customer not contemplated in this notice. The terms of each contract shall be mutually agreed upon between the Customer and Company and may include discounts on rates contained herein, waiver of recurring or nonrecurring charges, charges for specially designed and constructed services not contained in the Company's general service offerings, or other customized features. The terms of the contract may be based partially or completely on the term and volume commitment, type of originating or terminating access, mixture of services or other distinguishing features. Service shall be available to all similarly situated Customers for six months after the initial offering to the first contract Customer for any given set of terms.

    • 6.1 Toll-free Services
      • 6.1.1 The Company will make every effort to reserve toll-free (i.e., "800/888") vanity numbers for Customers, but makes no guarantee or warranty that the requested number(s) will be available.
      • 6.1.2 The Company will participate in porting or transferring toll-free numbers only if the present service balance is zero (or shows a credit) and all charges incurred as a result of the toll-free number have been paid.
      • 6.1.3 If a Customer who has received a toll-free number does not subscribe to toll-free service within 90 days, the Company reserves the right to make the assigned number available for use by another Customer.
    • 6.2 Bucket of Minutes;

      Bucket of Minutes; is a bundled Intrastate ("IntraLATA") Toll, Interstate and International pre-paid calling service with integrated added-value features. The Intrastate Toll and Interstate/International ("long distance") packages may be purchased together or separately. Bucket of Minutes; may be selected by residential and business Customers of any Massachusetts, Rhode Island or New Hampshire LEC as their PICs for IntraLATA toll and/or long distance carrier plans, enabling Bucket of Minutes; toll and long distance calls to be dialed direct from the assigned telephone(s) without extra digits.

      Bucket of Minutes; may also be purchased independent of a residential, business or wireless telephone and can be accessed by Customers (with or without associated PICed telephone numbers) from any phone via toll-free "1-800" numbers, New England local access numbers, and the Bucket of Minutes; dial-around ("10-15") code. Additional per minute charges apply to "1-800" access.

      Bucket of Minutes; is also available in customized wholesale packages, for resale by other local exchange carriers and for retail by non-telecommunications services entities. Companies selling Bucket of Minutes; will receive a percentage of the revenue collected from their Bucket of Minutes; customers.

      • 6.2.2 Bucket of Minutes; Features
        • A. Pre-Paid

          1.1.2 Customers pre-pay any dollar amount they choose for the commensurate amount of usage according to the dollar-volume rate schedule below (their "Bucket of Minutes;"), as actuated in real-time according to the calls methods (e.g., 800 access) and destinations of actual calls. The bigger the Bucket of Minutes,; the bigger the savings. There is a twenty-five dollar minimum initial purchase. Customers may opt to "PIC" one or more of their telephone lines to Bucket of Minutes,; and/or may enjoy their Bucket of Minutes; independent of any particular telephone(s), via toll- free "1-800" numbers, New England local access numbers, and the Bucket of Minutes; dial-around ("10-15") code. Additional per minute charges apply to "1-800" access.

          At the beginning of each call, the caller will hear a message with amount remaining in the Bucket of Minutes.; This feature can also be deactivated and reactivated by the customer on the Bucket of Minutes; website. The customer can also obtain a real-time usage balance at any time by dialing "00" from their home or business phone.

        • B Recharge/Replenish a Bucket of Minutes;

          Customers can recharge or replenish their Bucket of Minutes; at any time, day or night, during the life of their Bucket of Minutes; on the Customer's personal webpage or by talking to our "live" 24/7 Customer Service. Recharges may be made for any amount over twenty-five dollars. Customers who choose a bigger Bucket of Minutes; in a discounted rate category for their recharge will immediately enjoy, from that moment forward, the lower rates applied to their new Bucket of Minutes; and on anything remaining in their "old" Bucket of Minutes.; Once the Customer recharges at a better volume-rate, the rates never go up: every recharge after that, in any amount, will enjoy the better rates established by the "best" recharge.

          Bucket of Minutes; Retains Value and Accrues "Interest"

          1. The Available Usage Balance in the Bucket of Minutes; never expires so long as the Customer maintains the service. Customers' minutes automatically "roll over" from month to month, plus "interest." Customers accrue "interest" on their Bucket of Minutes; in the form of extra minutes at the end of each month based on the amount remaining in the bucket. (If there is no activity, e.g., usage or recharge, on a Bucket of Minutes; service for over a year, the Company may, at its option with appropriate notice to the Customer, convert the service to cash, refund, company credit, or other method of service closure.)

          Customer-Directed Partitioning Minutes

          • 1. Customers have the ability to partition their Bucket of Minutes; among users and/or originating phone numbers ("sub-numbers"). Customers can assign individual PINs to and allot usage to family members, business associates, or anyone they choose, simply by logging on to their personal Bucket of Minutes.com; webpage, or calling Bucket of Minutes; Customer Service. Customers can limit the total usage of any or all sub-numbers, and/or can direct the system to allow any or all sub-numbers to draw as needed from the primary Bucket of Minutes.;
          • 3. E. Use Bucket of Minutes; From Any Phone
          • 4. Bucket of Minutes; calls can be made from any telephone on the U. S. public switched telephone network, including cellular phones and pay phones. No matter from or to where the Customers' calls are made, the minutes come out of the same Bucket of Minutes.;
        • Personal 800 Number

          Bucket of Minutes; Customers can elect to have their own unique Bucket of Minutes; "800" number for friends, family and associates to call the Customer's designated telephone(s) directly, and have the call usage deducted directly from their Bucket of Minutes.; (Some Bucket of Minutes; services may incur an additional charge for this service, and "800" charges will apply.)

          G. 24-Hour Customer Service, 7 Days A Week
          Customers have access to "live" Customer Service and their own personal Bucket of Minutes.com; webpage 24 hours a day, seven days a week

        • 1. H. Personalized Web and Webpage Access
          2. A detailed description of the Bucket of Minutes; program is available at www.BucketOfMinutes.com.; Customers can recharge their Bucket of Minutes; through their reseller's Bucket of Minutes; website, or directly from www.BucketOfMinutes.com.; Customers can log on at any time to check their Bucket of Minutes; total and partitioned balances, usage and call details. Sub-account holders can each log on to separate secure pages to view individual activity.
        6.2.3 Bucket of Minutes; Rates

        Bucket of Minutes; rates vary according to the amount of prepaid usage purchased at one time. Per-minute domestic usage rates do not include federal, state or local (e.g., city, municipal, when applicable) taxes, or FCC (e.g., Universal Service, TRS, Number Portability) or pay phone surcharges. The lowest Bucket of Minutes; rates purchased on a particular Customer's service will apply to any future recharges.

        • $ Amt. Purchased Rate/U.S. Min. International Rates "800" Access
        • $25 to 99 $0.079 Varies Up to $0.15/min.
        • $100 to 499 $0.069 by Country, surcharge from
        • $500 to 999 $0.059 as posted from continental U.S.
        • $1000 and above $0.049 time to time on (Up to +$0.25/min. www.BucketOfMinutes.com ; from non-continental Sliding Discount Attached to U.S. and Canada) Domestic Volume-Purchased Discounts
    • 6.3 Voice Mail Services

      Pre-paid voice mail cards are available through RNK Customer Service, and will initial activation and recharges will be available on the DialAroundTheWorld.com; website in 2001. Voice Mail Service has a one-time activation fee (with the additional purchase of associated pre-paid service usage balance) of five (5) dollars. Initial Voice Mail cards, physical or "virtual," may be purchased in the amounts of ten (10) or twenty (20) dollars. Accordingly, the associated prepaid service usage is five (5) and fifteen (15) dollars, respectively,. The Customer can elect to purchase additional associated calling service usage ("recharge"), in amounts of $10, $20, or $50, at any time thereafter, during the life of the service.

      Voice mail cards expire the earlier of: the expiration date printed on a physical card, or one (1) year from last use or recharge, or one (1) year from purchase if never used, or thirty (30) days with insufficient balance to connect a call (usually under $0.50).

      Customers can check their remaining usage balance at any time by calling either their voice mail number or a voice mail access number and following the prompts. Before connection of each dialed call, the Customer will also be informed by the system how many minutes to the called destination remain in the service usage balance.

      Voice Mail Service Features, with Rates and Fees

      • Set-Up

        The Customer is assigned a unique Voice Mail number to call to leave messages for the Customer, and for the Customer to retrieve messages using their password.

        Following the prompts heard when calling the customer's assigned number, the Customer can, first, select the language in which they hear the system prompts and information: English, Spanish or Portuguese. The Customer also selects their password using the system prompts, and records an outgoing greeting up to two minutes in length. The Customer may also program the system to speed dial up to forty-nine (49) numbers of their choosing, for direct calling out. These options may be changed by the Customer at any time through the voice prompts in the system.

        The Customer may also elect whether to activate or deactivate their mail box's ability to record (and hence, use for returning calls) numeric messaging. This option may be changed by the Customer at any time by calling RNK Customer Service.

      • Messaging, Storage, Retrieval and Returning Calls,

        Calls coming into the Customers voice mail box may be up to two minutes long; up to thirty (30) incoming messages may be stored at one time; and messages are stored in the system for up to one thousand (1,000) days.

        In addition to calling the voice mail number itself, and entering the Customer password, messages may also be retrieved by the Customer using local access numbers throughout the RNK service area, and by "800" access numbers throughout the U.S. Local access is free of charge, while "800" access is deducted from the service usage balance associated with the card, at a rate of $0.06/minute.

        At the Customer's option, the Customer's caller may elect also to leave a numeric message using tone-compatible equipment, which enables the Customer to return directly the call-message at its option. Timed usage returning a call-message with this option will be deducted from the Customer's usage balance at the Rates posted on the www.DialAroundTheWorld.com; website. Whether returning calls or initiating calls with unused service balance, successive calls may be made on one connection with the system by entering "**", without having to reenter the Customer codes.

      • Special Features and Charges

        For voice mail retrieval from pay phones, $0.99 per pay phone call will be deducted from the usage balance.

        Calling service usage is subject to applicable federal, state, and local taxes, regulatory fees and charges, which may change from time to time. At the end of each day's usage, the service usage balance will be adjusted by the amount of any taxes, fees or charges applicable to that day's usage. Currently, the required rates are: state sales/usage tax 5%, federal telecommunications tax 3%, federal (F.C.C.) Universal Service Fund contribution 6%-9%.

        All calls to 800/877/888 ("Toll-free" calls) and 900/976 ("Information Services") numbers will be blocked, as the Customer convenience and savings of remote access cannot properly accommodate "reverse billing" situations.

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