PUBLIC NOTICE OF RATES, TERMS AND CONDITIONS
Specialized Common Carrier Service Regulations and Rates of
RNK, Inc. d/b/a RNK Communications
This notice includes the rates, charges, terms and conditions of
service for the provision of interstate and international
telecommunications service by RNK, Inc. d/b/a RNK Communications ("RNK")
a/k/a RNK communications, Inc. between locations in the United States and
between the contiguous United States, Alaska, Hawaii, Puerto Rico, the
U.S. Virgin Islands, and all United States territories ("interstate
service"), and international points.
RNK's service includes the provision of outbound and inbound direct
dialed calling. RNK does not offer operator assisted calling.
CONCURRING CARRIERS: None
CONNECTING CARRIERS: Covista Carrier Services; Verizon Communications, Inc.
- TABLE OF CONTENTS
- Service and Rate Description
Miscellaneous Access Services
APPLICATION OF THIS NOTICE
This notice contains the regulations, rates and charges applicable to
the provision of domestic U.S. interexchange and international
telecommunications services by RNK for the use of Customers
transmitting messages between, among and from domestic points within
the United States as specified herein, subject to the jurisdiction of
the Federal Communications Commission. Service is furnished subject
to the availability of facilities and subject to transmission,
atmospheric and like limitations.
This notice is available for public inspection during normal business hours
at the offices of RNK, Inc. at 333 Elm Street, Dedham, Massachusetts,
1.1 STATEMENT OF ORIGINATION
The Company's services are offered from all originating locations
throughout the continental United States.
SECTION 1 - DEFINITIONS
Access Line - An arrangement which connects the Customer's telephone to a
RNK-designated switching center or point of presence.
Authorized User - A person, firm, corporation, or any other entity
authorized, expressly or by making facilities or identification codes
available intentionally, by design, or otherwise, by the Customer to use
the Company's service under the terms and conditions of this notice. The
Customer remains responsible for payment of services.
Available Usage Balance - The amount of usage remaining on a Debit Service
at any particular point in time. Each Service or Card has an Initial Usage
Balance to be debited which is stated either in usage minutes or U.S.
dollars, depending upon the type of service. The Available Balance is
depleted as services provided by the Company are used by the Customer.
Calling Card - A physical or virtual (an assigned Personal Identification
Number with or without a physical or printed card) card attached to a
presubscribed service, or Debit Service with or without a remaining usage
balance which would be depleted on a real-time basis during each Debit
Commission - Federal Communication Commission
Company or Carrier - RNK, Inc. d/b/a RNK Communications ("RNK") unless otherwise
clearly indicated by the context.
Customer - The person, firm, corporation or other entity which orders,
cancels, amends or uses service and is responsible for payment of charges
and compliance with the Company's applicable regulations, notices or
Debit Service - A service accessed via a toll-free ("1-800") or other
access number whereby the Customer or Authorized User dials all of the
digits necessary to route a call. Network usage for each call is deducted
from the available usage balance on a Company-issued Debit Service or Card.
Debit Service - A calling card and/or Personal Identification Number which
represents a prepaid usage balance depleted on a real-time basis during
each Debit Service call.
Debit Service Call - An originated telecommunications whereby the Customer
or Authorized User dials all of the digits necessary to route a call.
Network usage for each call is deducted from the available usage balance on
a Company-issued Debit Service.
Debit Service Card - A physical or virtual (an assigned Personal
Identification Number with or without a physical or printed card) card
representing a Debit Service, with or without a remaining usage balance
which would be depleted on a real-time basis during each Debit Service
Debit Service Payment - A payment by commercial credit card, check, or
draft that increases or establishes the Available Usage Balance on a Debit
Depletion - Reductions in the Available Usage Balance, based on usage of
the Customer Debit Service.
Domestic - refers to the continental or contiguous United States. See also
Initial Usage Balance - The amount of usage available on a Debit Service
upon issuance or activation and before any depletion.
International - Sovereign entities outside of the Unites States, but also
including for convenience and accuracy the States of Alaska and Hawaii, and
the territories or protectorates of the U.S. Virgin Islands, Puerto Rico,
Guam, and the Commonwealth of the Northern Mariana Islands (CNMI)
(collectively, the "non-continental U.S. territories"), which are routed
and rated as International Calls..
LATA - Local Access and Transport Area. A geographic area established by
the U.S. District Court for the District of Columbia in Civil Action No. 17-
49, within which a Local Exchange Company provides communications services.
LEC - Local Exchange Company.
Marks - A collective term to mean such items as trademarks, service marks,
trade names and logos; copyrighted words, artwork, designs, pictures or
images; or any other device, image or merchandise to which legal rights or
ownership are held or reserved by an entity.
NECA - National Exchange Carriers Association.
Personal Identification Number (PIN)- A unique pre-defined series of
numbers to be dialed by the Customer or End User upon access to the
Company's system to validate the caller's authorization to use the services
accessed and provided. The Customer is responsible for charges incurred
through the use of his or her assigned PIN.
Renewal or Recharge - A method of replenishing a Debit Service's Available
Usage Balance with additional minutes of usage as authorized and paid for
by the Customer.
RNK - Refers to RNK, Inc. d/b/a RNK Communications unless otherwise indicated
by the context.
Premises - The physical space designated by the Customer for the
termination of the Company's service.
Serving Wire Center - A specified geographic point from which the vertical
and horizontal coordinate is used in calculation of airline mileage.
Sponsor - A corporation or other legal entity that exclusively permits the
use of its Marks to the Company for use with calling cards (prepaid or
otherwise) or other merchandise, and contracts with the Company for the
marketing of the services described herein.
Subscriber - The person, firm, corporation, or other legal entity which
arranges for services of the Company on behalf of third party Customers or
Authorized Users. The Subscriber is responsible for compliance with the
terms and conditions of this notice. A Subscriber is also a Customer under
the terms of the notice.
Switched Access Origination/Termination - Access between the Customer and
an interexchange carrier provided on local exchange company Feature Group
circuits where the connection to the Customer is a LEC-provided business or
residential access line. The cost of switched Feature Group access is
billed to the interexchange carrier.
United States or U.S. - Refers to the continental or contiguous United
States. For the purposes of this notice, U.S. does not include the States
of Alaska and Hawaii, or Puerto Rico, U.S. Virgin Islands, Guam, and the
Commonwealth of the Northern Mariana Islands (CNMI) (collectively, the "non-
continental U.S. territories"), calls to which are routed and rated as
SECTION 2 - REGULATIONS
SECTION 3 - SERVICE AND RATE DESCRIPTION
2.1 Undertaking of RNK, Inc. d/b/a RNK Communications
The Company's services and facilities are furnished to Customers for
communications originating within the continental United States, under
terms of this notice. The Company's services and facilities are available
twenty-four hours per day, seven days per week.
RNK arranges for installation, operation, and maintenance of the
communications services provided in this notice for Customers in accordance
with the terms and conditions set forth under this notice. RNK may act as
the Subscriber's or Customer's agent for ordering access connection
facilities provided by other carriers or entities (such as the local
exchange company), when authorized by the Customer, to allow connection of
a Customer's location to the RNK network. The Subscriber or Customer shall
be responsible for all charges due for such service arrangement.
The Company's presubscribed services and facilities are provided on a
monthly basis unless otherwise provided, and are available twenty-four
hours (24) per day, seven (7) days per week.
2.2.1 Service is offered subject to the availability of the
necessary facilities and equipment, and is subject to the
provisions of this notice.
2.2.2 RNK reserves the right to discontinue or limit service
when necessitated by conditions beyond its control, or when the
Customer is using service in violation of provisions of this
notice or the law.
2.2.3 The Company does not undertake to transmit messages, but
offers the use of its facilities when available, and will not be
liable for errors in transmission or for failure to establish
The Company reserves the right to discontinue service, limit service, or to
impose requirements on Customers or Subscribers as required to meet
changing regulatory or statutory rules and standards, or when such rules
and standards have an adverse material affect on the business or economic
feasibility of providing service, as determined by RNK in its reasonable
2.3 Assignment or Transfer
All services provided under this notice are directly or indirectly
controlled by RNK and neither the Customer nor the Subscriber may
transfer or assign the use of service or facilities without the prior
express written consent of the Company. Such transfer or assignment
shall only apply where there is no interruption of the use or location
of the service or facilities. All regulations and conditions
contained in this notice shall apply to all such permitted assignees
or transferees, as well as all conditions of service.
Services provided under this notice may be used for any lawful purpose
for which the service is technically suited, subject to the terms of
2.5 Liabilities of the Company
2.5.1 RNK's liability for damages arising out of mistakes,
interruptions, omissions, delays, errors, or defects in
transmission which occur in the course of furnishing service or
facilities, in no event shall exceed an amount equivalent to the
proportionate charge for the period during which the faults in
2.5.2 The Company shall not be liable for claim or loss, expense
or damage (including indirect, special or consequential damage),
for any interruption, delay, error, omission, or defect in any
service, facility or transmission provided under this notice, if
caused by any person or entity other than the Company, by any
malfunction of any service or facility provided by any other
carrier, by an act of God, fire, war, civil disturbance, or act
of government, or by any other cause beyond the Company's direct
2.5.3 The Company shall not be liable for, and shall be fully
indemnified and held harmless by Customer against any claim or
loss, expense, or damage (including indirect, special or
consequential damage) for defamation, libel, slander, invasion,
infringement of copyright or patent, unauthorized use of any
trademark, tradename or service mark, unfair competition,
interference with or misappropriation or violation of any
contract, proprietary or creative right, or any other injury to
any person, property or entity arising out of the material,
data, information, or other content revealed to, transmitted, or
used by the Company under this notice; or for any act or
omission of the Customer; or for any personal injury or death of
any person caused directly or indirectly by the installation,
maintenance, location, condition, operation, failure, presence,
use or removal of equipment or wiring provided by the Company,
if not directly caused by negligence of the Company.
2.5.4 THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT,
CONSEQUENTIAL, SPECIAL, ACTUAL PUNITIVE OR ANY OTHER DAMAGES, OR
BUSINESS INTERRUPTION, OR FOR ANY LOST PROFITS OF ANY KIND OR NATURE
WHATSOEVER ARISING OUT OF ANY DEFECTS OR ANY OTHER CAUSE. THE
COMPANY'S LIABILITY, IF ANY, WITH REGARD TO DEFECTIVE SERVICE
(INCLUDING ANY DELAYED INSTALLATION OF THE COMPANY'S FACILITIES OR
COMMENCEMENT OF SERVICE) SHALL NOT EXCEED $1,000. IN THE EVENT OF AN
INTERRUPTION IN SERVICE OR ANY DEFECT IN THE SERVICE WHATSOEVER,
NEITHER COMPANY NOR ANY AFFILIATED OR UNAFFILIATED THIRD PARTY
PROVIDER OR OPERATOR OF FACILITIES EMPLOYED IN THE PROVISION OF THE
SERVICE SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL,
SPECIAL, ACTUAL, PUNITIVE OR ANY OTHER DAMAGES, OR FOR ANY LOST
PROFITS OF ANY KIND OR NATURE WHATSOEVER.
2.5.5 The Company shall not be liable for any defacement of or
damages to the premises of a Customer or Subscriber resulting
from the furnishing of service which is not the direct result of
the Company's negligence.
2.5.6 The Company shall not be liable for any claim, loss, or
refund as a result of loss, theft or fraudulent use of Personal
Identification Numbers issued for use with the Company's
2.5.7 The Company shall not be liable for nor forfeit any rights
over any claim, loss, reversion, escheat or refund on any unused
portion of the usage balance remaining on a Debit Service
provided to a Customer before or after the expiration date
generated, or assigned or attendant to each Service .
2.6 Use of Recording Devices
Customers and Authorized Users who use recording devices do so at
their own risk. A Customer or Authorized User may only use a recording
device if the Customer or Authorized User complies with the
requirements of this section and all laws, regulations, rulings and
ordinances that may apply to the use of the recording device and/or
the activities connected thereto, and only if the Customer or
Authorized User is able to connect or disconnect the recording device,
or turn the recording device on or off, at will.
2.6.1 A Customer or Authorized User may record a conversation if
the Customer or Authorized User obtains written or verbal
consent to the recording of all parties to the conversation
prior to or at the beginning of the conversation.
2.6.2 A distinctive recorder tone must be repeated at intervals
of approximately fifteen (15) seconds to alert all parties to
the conversion that a recording device is being used.
2.6.3 The requirements of 2.6.1 and 2.6.2 are waived for
broadcast licensees who use a recording device to record a
conversation for broadcast if all parties to the conversation
are aware that the conversation will be broadcast.
2.7 Taxes, Surcharges and Utility Fees
All federal, state and local taxes, fees and surcharges, including but
not limited to gross receipts taxes, sales taxes, Universal Service
Fund contributions, and municipal utilities taxes are listed as
separate line items and/or included in the rates listed in this
2.7.1 To the extent that a municipality, other political
subdivision or local agency of government, or state or federal
Commission imposes upon and collects from the Company a gross
receipts tax, occupation tax, license tax, permit fee, franchise
fee or regulatory fee, such taxes and fees shall, insofar as
practicable and allowed by law, be billed pro rata to Customers
receiving relevant or applicable service from the Company within
the territorial limits of such municipality, other political
subdivision, local agency of government, or state.
2.7.2 The Company may adjust its rates and charges or
impose additional rates and charges on its Customers in order to
recover amounts that governmental or quasi-governmental
authorities require it to collect from or pay to others in
support of statutory or regulatory programs. Examples of such
programs include, but are not limited to, the Universal Service
Fund (USF), Telecommunications Relay Service (TRS), the
Presubscribed Interexchange Carrier Charge (PICC), and
compensation to pay telephone service providers for the use of
their pay telephones to access the Company's service.
A. Public Pay Telephone Surcharge
In order to recover the Company's expenses to
comply with the FCC's pay telephone compensation plan
effective on October 7, 1997 (FCC 97-371), an
undiscountable per call charge is applicable to all
interstate, intrastate and international calls that
originate from any domestic pay telephone used to access
the Company's services. This surcharge, which is in
addition to standard usage charges and any applicable taxes
or government surcharges associated with the Company
service, applies for the use of the instrument used to
access the Company service and is unrelated to the
Company's service accessed from the pay telephone.
Pay telephones include coin-operated and coinless phones
owned by local telephone companies, independent companies
and other interexchange carriers. The Public Pay Telephone
Surcharge applies to the initial completed call and any
reoriginated call (i.e., dialing a new destination without
Whenever possible, the Public Pay Telephone Surcharge will
de deducted on the same day or billing cycle as the usage
charges for the surcharged call. In cases where proper pay
telephone coding digits are not transmitted to the Company
prior to completion of a call, the Public Pay Telephone
Surcharge may be deducted subsequently, after the Company
has obtained information from a carrier that the
originating station is an eligible pay telephone.
Rate per Call is $0.99.
B. Universal Service Fund Fee (USF)
In connection with the FCC's Universal Service Orders, RNK
must pay a percentage of its revenues to support the
Universal Service Fund ("USF"). The company may pass
through the USF assessment to its Customers by assessing
surcharges on interstate and international usage Customers.
This surcharge is in addition to standard usage charges
and any applicable taxes or pay phone or other charges
associated with the Company's service. The percentage RNK
must pay for USF is set by the FCC on a quarterly basis and
the rates passed through to Customers may vary accordingly
from time to time.
C. Presubscribed Interexchange Carrier Charge (PICC)
Consistent with the FCC's Access Reform Orders, the
Presubscribed Interexchange Carrier Charge (PICC) is a per
line monthly charge that may be applicable to certain lines
that are presubscribed to the Company's interexchange
service or to the Company's underlying carrier(s),
regardless of the particular service option selected by the
Customer. The Company may assess the Customer a monthly
recurring charge, called a Presubscribed Interexchange
Carrier Charge (PICC), for each line or equivalent, for
which the Company is so designated. The aggregate of these
PICCs will not be prorated for a partial month of service,
are not subject to any discounting and do not contribute to
any monthly minimums. The PICCs charged by the Company may
vary by types or numbers of lines.
2.8 Payment for Service
2.8.1 The Customer is responsible for payment of all charges for
services and equipment furnished to the Customer or to an
Authorized User of the Customer by RNK. This includes payment
for calls or services originated at the Customer's number(s),
incurred at the specific request of the Customer, or by use of
Customer's Personal Identification Number.
2.8.2 All charges due by the Customer are payable to the Company
or to the Company's authorized billing agent (such as a local
exchange telephone company or third-party billing aggregator).
Any objections to billed charges must be reported to the Company
or its billing agent within thirty (30) days after billing.
Adjustments to Customer's bills or balance shall be made to the
extent that circumstances exist which reasonably indicate that
such changes are appropriate.
2.8.3 All applicable taxes will be billed to the Customer unless
the Customer can demonstrate to the Company's satisfaction that
the Customer is exempt from such taxes under applicable laws and
regulations. Company may require a Customer claiming such
exemption to certify that it is collecting the applicable taxes
from its customers and is remitting appropriate taxes to the
governmental authority/ies to which they are due.
2.8.4 In the event that the Company incurs fees or expenses,
including attorney's fees, collecting, or attempting to collect,
any charges owed to the Company, the Company may charge the
Customer all such fees and expenses reasonably incurred,
including late fees and interest on the unpaid charges.
2.8.5 Payment is due within thirty (30) days subsequent to the
invoice date and is considered past due after the thirty (30)
day period. A late payment charge of 1.5% monthly or the maximum
allowable by law, whichever is lower, applies to all overdue
balances. Such late fees are separate and distinct from
attorney's fees and other costs incurred in collecting charges
owed to the Company.
2.8.6 The Company reserves the right to assess a person
responsible for payment a returned check charge of up to $25.00
whenever a check or draft presented for payment to Company is
not accepted by the institution on which it is written or drawn.
This charge applies each time a Customer's check is returned to
the Company by a bank, e.g., for insufficient funds.
2.8.7 Payment for Debit Service
For Debit Services: Payment must be received prior to the Company
making service available. Renewal of Debit Service balances may be
made by cash, check, or commercial credit card. Credit card
replenishments are subject to the terms and conditions of the issuing
commercial credit card company and those of the Company's credit card
processing agent. Replenishment made by check are subject to the
terms and conditions of the issuing financial institution and may be
subject to a waiting period for funds authorization and transfer.
The Customer shall be responsible for all calls placed via the Debit
Service as the result of the Customer's intentional or negligent disclosure
of their Personal Identification Number (PIN). Any objections to Debit
Service depletions must be reported to the Company or its billing agent
within thirty (30) days after the questionable debit has been made.
Adjustments to Customer's Debit Service shall be made to the extent that
circumstances exist which reasonably indicate that such changes are
2.8.8 Customer Complaints and/or Billing Inquiries
Customers have the right to refer billing disputes and other
complaints to RNK at 1-888-642-9831 (toll free). RNK limits callers
to fifteen (15) such calls per month, after which, RNK may charge
Customers $1.00 per call. RNK will provide a verbal warning to
Customers after the tenth (10th) call in any one month.
2.9.1 Each applicant for service will be required to establish
credit. Any applicant whose credit has not been established to
the sole and exclusive satisfaction of the Company may be
required to make a deposit to be held as a guarantee of payment
of charges. An existing Customer may be required to make a
deposit or increase a deposit presently held. The deposit may be
held for as long as the financial condition or credit worthiness
of the Customer is considered to be in question or
unsatisfactory to the Company.
2.9.2 The fact that a deposit has been made in no way relieves
the Customer from the prompt payment of bills upon presentation.
2.10 Advance Payments
The Company reserves the right to require an advance payment from a
Customer instead of, or in addition to, a deposit. The advance payment
may be in an amount equal to or less than two months estimated
2.11 Interconnection with Other Carriers
Service furnished by RNK may be connected with the services or
facilities of other carriers. Such service or facilities, if used, are
provided under the terms, rates and conditions of the other carrier.
The Customer is responsible for all charges billed by other carriers
for use in connection with RNK's service. Any special interface
equipment or facilities necessary to achieve compatibility between
carriers is the responsibility of the Customer.
2.12 Refusal or Discontinuance by Company
RNK may refuse, discontinue, or suspend service (or services) for non-
compliance with and/or violation of any Federal, State or municipal
law, ordinance or regulation pertaining to telephone service. Service
(or services) may also be suspended, discontinued or refused for the
2.12.1 For nonpayment: The Company may discontinue and/or
suspend service (or services) on any service (including a Debit
Service with a fully depleted balance, or a balance insufficient
to pay lawful and reasonable taxes, fees or surcharges incurred
by usage as required under this notice and/or applicable laws,
regulations or orders).
2.12.2 For returned checks: The Customer whose check or
draft is returned unpaid for any reason, after two attempts at
collection, shall be subject to refusal, suspension or
cancellation of service in the same manner as provided for
2.12.3 For lack of use: The Company, by written notice to
the Customer, may refuse, suspend or cancel service(s) in the
same manner as provided for nonpayment if after three full
billing cycles or calendar months the service has not been used.
2.12.4 For violation of law or this notice: Except as
provided elsewhere in this notice, the Customer shall be subject
to refusal, suspension or cancellation of service, without
notice, for any violation of terms of this notice, for any
violation of any law, rule, regulation, order, decree or policy
of any government authority of competent jurisdiction, or by
reason of any order or decision of a court or other government
authority having jurisdiction which prohibits the Company from
furnishing such service or prohibits the Customer from
subscribing to, using, or paying for such service.
2.12.5 For unauthorized or fraudulent use of service:
Without notice the Company may discontinue service in the event of
unauthorized or fraudulent use of service. Whenever service is discontinued
for fraudulent use of service, the Company may, before restoring service,
require the Customer to make, at his or her own expense, all changes in
facilities or equipment necessary to eliminate illegal use and to pay an
amount reasonably estimated as the loss in revenues resulting from such
fraudulent use and any costs incurred as a direct or indirect result of
2.12.6 For the Company to comply with any order or request
of any governmental authority having jurisdiction: The Customer
shall be subject to refusal, suspension or cancellation of
service, without notice, in order to permit the Company to
comply with any order or request of any governmental authority
2.12.7 For unauthorized or unlawful use of PIN numbers and
Authorization Codes: Travel PIN numbers and Authorization Codes
are issued only to the Company's Customers and may not be sold
or otherwise distributed without the written consent of the
Company. Any such unauthorized misuse or unlawful use of such
numbers or authorization codes will result in the immediate
refusal, suspension or termination of the service without
2.13 Inspection, Testing and Adjustment
Upon reasonable notice, the services provided by the Company shall be
made available to the Company for tests and adjustments as may be
deemed necessary by the Company for maintenance. No interruption
allowance will be granted for the time during which such tests and
adjustments are made when the interruption is less than twenty-four
2.14 Interruption of Service
Credit allowances for interruptions of service greater than four
consecutive hours which are not due to the Company's testing or
adjusting, to the negligence of the Customer, or to the failure of
channels, equipment or communications systems provided by the
Customer, are subject to the general liability provisions set forth
herein. It shall be the obligation of the Customer to notify the
Company immediately of any interruption in service for which a credit
allowance is desired by Customer. Before giving such notice, the
Customer shall ascertain that the trouble is not within its control,
or is not in wiring or equipment, if any, furnished by Customer and
connected to Company's terminal. Interruptions caused by Customer-
provided or Company-provided automatic dialing equipment are not
deemed an interruption of service as defined in this notice since the
Customer has the option of using the long distance network via local
exchange company access.
Customer credit will be issued for the amount of service interrupted
pro-rated by half-days during the month. For the purposes of credit
determination, a month will be considered to consist of thirty (30)
2.15 Cancellation of Service
Customers may cancel service verbally, with verification satisfactory
to RNK, or in writing at any time. The Company shall hold the Customer
responsible for payment of all charges, including fixed or non-pro
ratable monthly fees, surcharges, etc., which accrue up to the
cancellation effective date, i.e., including any usage initiated
within a reasonable administrative cancellation period after
notification. Interim charges for presubscribed RNK services may be
avoided by dialing another carrier's access code. In the event the
Customer executes a term commitment agreement with the Company, the
Customer must cancel service and terminate the agreement in accordance
with the agreement terms.
For prepaid services, the Customer may cancel service by fully
depleting the Available Usage Balance of the Debit Service andnot
renewing a renewable service, or by allowing the expiration time to
Except as otherwise expressly provided herein, there is no reversion
or refund, pro-rated or otherwise, for service paid for and left
unused due to the Customer's cancellation, non-use or abandonment of
service. Such intentional Customer cancellation functions as the
expiration of the term of service(s) access which would otherwise
remain available under a usage-based pre-payment until a pre-
determined expiration date.
2.15.1 Other Rules
The Company may temporarily suspend service without notice to the
Customer, by blocking traffic from or to certain cities or NXX
exchanges or numbers, or by blocking calls using certain Personal
Identification Numbers when the company deems it necessary to take
such action to prevent unlawful use of its service or in order to
cooperate with law enforcement officials, requirements or requests.
The Company will restore service as soon as service can be provided
without undue risk.
2.16 Carrier Selection
2.16.1 Carrier Selection is an arrangement whereby a
Subscriber, Customer or end user may select and designate the
Company as its interexchange carrier (IXC) to provide direct-
dial ("1+") access, without an access code, for interLATA,
interstate and international calls. This IXC is referred to as
the Customer's Primary Interexchange Carrier (PIC). The Customer
may select the Company as its PIC, or may select any other IXC
that orders originating Feature Group D switched Access Service
at the end office or tandem which serves the end office serving
the Customer. After the Customer's initial selection of a
predesignated IXC, for any additional change in selection, a non-
recurring "PIC" charge by the LEC may apply. Notwithstanding the
foregoing, the Company reserves the right to waive the
nonrecurring charge for any Customer of its local services who
designates the Company as its PIC, or to pay or reimburse the
nonrecurring charge for any Customer of another LEC's local
services who designates the Company as its PIC.
2.16.2 New local exchange service Customers who are served
by end offices equipped with Feature Group D Access, will be
asked to presubscribe to an IXC at the time they place an order
for local exchange service. They may select either of the
following options. There will be no additional charge for this
- Designate one IXC as a PIC, and dial 10XXX+ or
10XXXX+ to reach other IXCs.
- Designate that they do not want to be presubscribed
to any IXC, and choose to dial 10XXX+ or 10XXXX+ for all
calls placed to an IXC.
SECTION 4 - PROMOTIONS
Rates for service may vary by call type and/or term commitments
and/or contract services
offerings negotiated between the Company and individual
Subscribers. Usage rates, per-call
service charges, monthly fees and call timing are defined in the
description for each service.
Service is available 24 hours per day, 7 days per week. The
Company may, from time to time,
engage in Special Promotional Offerings or Trial Service
Offerings limited to certain dates, times
or locations designed to attract new subscribers or increase
subscriber usage, as may be subject to
3.2 Distance and Time of Day Discounts
The Company does not offer service that is mileage sensitive.
The Company does not offer service that is time of day sensitive.
3.3 Call Charges
3.3.1 Long distance usage charges are based on the
actual usage of the Company's network. Domestic and most
international chargeable time begins when the calling and
called station are connected. For calls to destinations
which cannot communicate the connection time, usage charges
are determined by automatic timing equipment in the
3.3.2 Chargeable time ends when the calling service
point terminates, thereby releasing, the network
connection. If the called party hangs up but the calling
number does not, chargeable time ends when the network
connection is released by automatic timing equipment in the
3.3.3 The minimum and/or additional usage call
duration, if any, for billing purposes is in the
description for each product.
3.3.4 The Company will not bill for unanswered calls
in areas where equal access or automated connection
signaling is available. The Company will not knowingly bill
for unanswered calls in areas where equal access or
automated connection signaling is not available. Company
cannot be held responsible for calls directed to carriers
or destinations with which Company does not connect
3.4 Switched Outbound Service
3.4.1 Post-paid presubscribed Switched Outbound Service is available
to business and residential Customers for outbound domestic
interexchange, interstate ind international calling from presubscribed
billed usage lines. Calls are billed in six (6) second increments
after the initial minimum period of six (6) seconds. Rates are not
mileage or time-of-day sensitive.
Domestic and International rates vary by
destination, and change from time to
time. Current rates by country or destination may be obtained by calling
the customer service number on Company's bills, websites, or calling cards,
upon ordering service, or by clicking on
the Rates link on the Company webpage that
offers a particular plan or service.
Pre-paid presubscribed, local and "800"
access, and dial-around ("10-15")
Switched Outbound Services are also available in designated LATAs,
through the Bucket of Minutes; service, described below in Section
3.5 Travel Card Service
Travel Card Service is available to residential and business Customers
for placing calls while away from their premises for Bucket of Minutes
Customers or through the Company's Pre-paid Debit Services. Travel
card calls are originated by dialing a toll-free or local access
number, followed by a personal identification number, billed to the
Customer's presubscribed number or Debit Service. Calls may originate
from residential, business, wireless, or pay telephone access lines
and may terminate to any interstate, intrastate or international
location. Separate local phone, cellular and pay phone charges may
apply. Calls are generally billed in sixty (60) second increments
after an initial period for billing purposes of sixty (60) seconds.
Travel Card calls are subject to the same taxes, regulatory fees and
surcharges as may otherwise apply to like calls from the presubscribed
line or service to which they are billed.
Rate per minute varies according to plan
International (varies by country called),
see Rates by country at our International
$0.04/minute additional charge
3.6 Debit Service
Debit Service allows Customers to place calls from locations other
than their normal place of business or residence. RNK offers various
types of Debit Services including calling cards, presubscribed toll
and long distance, and Voice Mail with Calling Time. Customers dial a
toll-free or local access number and enter a personal identification
code. Service is paid for in advance of actual usage. Charges for
usage are deducted from the available minutes remaining on the prepaid
balance. Cards may be purchased in various denominations of dollars or
3.6.1 Terms and Conditions of Service
184.108.40.206 All of the Company's regular Debit Services are
renewable. (Certain promotional services may not be
renewable.) Customers may renew the services at point of
purchase, or via telephone or Company websites through the
use of a verifiable commercial credit card. The Company
reserves the right to decline initial transactions or
renewals charged to any credit card account or by any
particular credit card use which it cannot verify to its
220.127.116.11 Calls to 500, 700, 800/888, 900 and 976 numbers
and calls requiring operator assistance cannot be completed
using the Debit Service. Air to ground and high seas
service may not be completed. Calls may only be completed
using standard telephone-tone-capable telephone equipment.
18.104.22.168 All calls must be charged against a Debit
Service that has sufficient available balance which will be
announced in minutes according to the destination dialed
before the call is connected. Calls in progress will be
terminated by the Company if the balance on the Debit
Service is insufficient to continue the call.
22.214.171.124 All Company Debit Services expire within a
fixed time from activation, purchase, first use, last
recharge,, or the expiration date printed on the card, if
any. If the Service is not used within a one (1) year
period from purchase it will expire.
126.96.36.199 Purchase and issue of a Debit Service entitles
purchaser or holder to access to the company's network for
the purpose of originating calls for a specified period of
time, up to a specified maximum usage. Debit Service does
not create an interest in the Company's netowrk nor
constitute a deposit with the Company. For a dollar-amount
denomination card, the face value of the card does not
entitle the holder to any particular number of usage
minutes, and the actual usage charges may vary according to
call destinations, posted rate changes, other applicable
charges outlined in this notice and that may apply from
time to time. The card or service has no cash or residual
value and the Company does not refund any unused
balances after Service expiration.
3.6.2 Discontinuance of Service
In addition to any other provisions in this notice for the
Company to discontinue or refuse any of its services, Debit
Service may be discontinued or refused without notice for the
1. For non-payment of any amount past due to the Company
by the Customer, including non-payment of a Debit Renewal
of a fully-depleted balance.
2. When the Available Usage Balance of a non-renewable service is Depleted to
a level insufficient to place a one-minute call to the location of least
3. When the established expiration date of the Debit Service
4. Upon request of the Customer or Subscriber.
5. Upon reason to believe fraud or violation of law, regulation or this notice
has occurred in use of the Service.
6. Upon any change of applicable law or regulation that may require the
Company to do so.
7. For reasons beyond Company's control.
8. For any reason that, in the sole reasonable discretion of the Company,
requires the discontinuation, cancellation, refusal or termination of the
3.6.3 Debit Services Features and Options
1. Calls to 500, 700, 800 and 900 numbers
2. Calls requiring the quotation of time and
3. Air to ground and High seas services
B. Service Options
The Company offers a variety of debit service rate plans based
on a Customer's desired calling patterns.
Rates do not include federal, state, and local taxes or surcharges,
Cards expire within one year of purchase or first use, whichever occurs
later, unless stated otherwise upon the card.
800 surcharge= $0.04 per minute, unless otherwise indicated.
Pay phone use surcharge = $0.99, unless otherwise indicated.
International Rates vary by destination.
1. Local Access Card:
Domestic U.S. = $0.029 per minute
Domestic U.S. = $0.029 per minute
3. Custom Card Program A
Domestic U.S. = $0.049 per minute
4. Custom Card Program B
Domestic U.S. = $0.039 per minute
5. Custom Card Program C /Gift Card
Domestic U.S. = $0.010 per minute
6. Special Destinations
Domestic U.S. = $0.019 per minute
7. Connection Free Mini-card
Domestic U.S. = $0.026 per minute
8. HDC Tel card
Domestic U.S. = $0.026 per minute
9. 3-2-1 Talk (Cellular origination)
Domestic U.S. = $0.039 per minute
10. Calling Card with Voice Mail
See Section 6.3, Voice Mail Services.
3.6.4 Third Party Debit Service
Third Party Debit Service is offered to organizations or commercial
entities (Subscribers) for distribution to their members, patrons,
customers (Customers) or for other incentive, marketing or promotional
purposes. The marketing vehicle and expiration period for the Service
is selected by the organization or commercial entity upon joint
agreement with the Company. The organization or commercial entity is
responsible for obtaining all necessary permissions for the use of any
trade mark, trade name, service mark or other image on any custom
cards. The Company reserves the right to approve or reject any image
and to specify the Customer information language and use of the
Company's trade mark, trade name, service mark or other image on the
card. Any distribution for their own promotional purposes by the
Subscriber of the Company's Debit Services or related cards is
independent of and unrelated to any Promotional Services of RNK.
Subscribers may purchase a Third Party Debit Service which assigns
each Customer a Debit Service, provides each Customer with a PIN, and
lists instructions for accessing and using the Company's service.
The Company's system informs the Customer of the Available Usage
Balance remaining in the Debit Service and prompts the Customer to
place a call by entering a destination telephone number. Network
usage for calls placed is deducted from the Available Usage Balance in
the Customer's Debit Service on a real time basis as the call
For debiting purposes, call timing is rounded up to the nearest one
(1) minute increment after an initial minimum period of one (1)
minute. Usage charges are computed and rounded up to the nearest penny
on a per call basis.
Rate per minute: determined by agreement between the Company and the
Subscriber. See also Section 5, Contract Services.
4.1 Promotions - General
From time to time, the Company may provide promotional offerings to
introduce a current or potential Subscriber to a service not being
used by the subscriber. These offerings may be limited to certain
dates, times or locations and may waive or reduce recurring or non-
4.2 Demonstration Calls
From time to time RNK will demonstrate its services by providing free
test calls over its network.
SECTION 5 - CONTRACT SERVICES
At the option of the Company, service may be offered on a contract
basis to meet specialized requirements of the Customer not
contemplated in this notice. The terms of each contract shall be
mutually agreed upon between the Customer and Company and may include
discounts on rates contained herein, waiver of recurring or
nonrecurring charges, charges for specially designed and constructed
services not contained in the Company's general service offerings, or
other customized features. The terms of the contract may be based
partially or completely on the term and volume commitment, type of
originating or terminating access, mixture of services or other
distinguishing features. Service shall be available to all similarly
situated Customers for six months after the initial offering to the
first contract Customer for any given set of terms.
SECTION 6 - MISCELLANEOUS ACCESS SERVICES
6.1 Toll-free Services
6.1.1 The Company will make every effort to reserve toll-free
(i.e., "800/888") vanity numbers for Customers, but makes no
guarantee or warranty that the requested number(s) will be
6.1.2 The Company will participate in porting or transferring
toll-free numbers only if the present service balance is zero
(or shows a credit) and all charges incurred as a result of the
toll-free number have been paid.
6.1.3 If a Customer who has received a toll-free number does not
subscribe to toll-free service within 90 days, the Company
reserves the right to make the assigned number available for use
by another Customer.
6.2 Bucket of Minutes;
Bucket of Minutes; is a bundled Intrastate ("IntraLATA") Toll,
Interstate and International pre-paid calling service with integrated
added-value features. The Intrastate Toll and
Interstate/International ("long distance") packages may be purchased
together or separately. Bucket of Minutes; may be selected by
residential and business Customers of any Massachusetts, Rhode Island
or New Hampshire LEC as their PICs for IntraLATA toll and/or long
distance carrier plans, enabling Bucket of Minutes; toll and long
distance calls to be dialed direct from the assigned telephone(s)
without extra digits.
Bucket of Minutes; may also be purchased independent of a
residential, business or wireless telephone and can be accessed by
Customers (with or without associated PICed telephone numbers) from
any phone via toll-free "1-800" numbers, New England local access
numbers, and the Bucket of Minutes; dial-around ("10-15") code.
Additional per minute charges apply to "1-800" access.
Bucket of Minutes; is also available in customized wholesale
packages, for resale by other local exchange carriers and for retail
by non-telecommunications services entities. Companies selling Bucket
of Minutes; will receive a percentage of the revenue collected from
their Bucket of Minutes; customers.
6.2.2 Bucket of Minutes; Features
6.2.3 Bucket of Minutes; Rates
1.1.2 Customers pre-pay any dollar amount they choose for the commensurate
amount of usage according to the dollar-volume rate schedule below (their
"Bucket of Minutes;"), as actuated in real-time according to the calls
methods (e.g., 800 access) and destinations of actual calls. The bigger
the Bucket of Minutes,; the bigger the savings. There is a twenty-five
dollar minimum initial purchase. Customers may opt to "PIC" one or more of
their telephone lines to Bucket of Minutes,; and/or may enjoy their
Bucket of Minutes; independent of any particular telephone(s), via toll-
free "1-800" numbers, New England local access numbers, and the Bucket of
Minutes; dial-around ("10-15") code. Additional per minute charges apply
to "1-800" access.
At the beginning of each call, the caller will hear a message with amount
remaining in the Bucket of Minutes.; This feature can also be deactivated
and reactivated by the customer on the Bucket of Minutes; website. The
customer can also obtain a real-time usage balance at any time by dialing
"00" from their home or business phone.
B Recharge/Replenish a Bucket of Minutes;
Customers can recharge or replenish their Bucket of Minutes; at any time,
day or night, during the life of their Bucket of Minutes; on the
Customer's personal webpage or by talking to our "live" 24/7 Customer
Service. Recharges may be made for any amount over twenty-five dollars.
Customers who choose a bigger Bucket of Minutes; in a discounted rate
category for their recharge will immediately enjoy, from that moment
forward, the lower rates applied to their new Bucket of Minutes; and on
anything remaining in their "old" Bucket of Minutes.; Once the Customer
recharges at a better volume-rate, the rates never go up: every recharge
after that, in any amount, will enjoy the better rates established by the
Bucket of Minutes; Retains Value and Accrues "Interest"
1. The Available Usage Balance in the Bucket of Minutes; never expires
so long as the Customer maintains the service. Customers' minutes
automatically "roll over" from month to month, plus "interest."
Customers accrue "interest" on their Bucket of Minutes; in the form
of extra minutes at the end of each month based on the amount
remaining in the bucket. (If there is no activity, e.g., usage or
recharge, on a Bucket of Minutes; service for over a year, the
Company may, at its option with appropriate notice to the Customer,
convert the service to cash, refund, company credit, or other method
of service closure.)
Customer-Directed Partitioning Minutes
1. Customers have the ability to partition their Bucket of Minutes;
among users and/or originating phone numbers ("sub-numbers").
Customers can assign individual PINs to and allot usage to family
members, business associates, or anyone they choose, simply by logging
on to their personal Bucket of Minutes.com; webpage, or calling
Bucket of Minutes; Customer Service. Customers can limit the total
usage of any or all sub-numbers, and/or can direct the system to allow
any or all sub-numbers to draw as needed from the primary Bucket of
3. E. Use Bucket of Minutes; From Any Phone
4. Bucket of Minutes; calls can be made from any telephone on the U. S.
public switched telephone network, including cellular phones and pay
phones. No matter from or to where the Customers' calls are made, the
minutes come out of the same Bucket of Minutes.;
188.8.131.52 Personal 800 Number
Bucket of Minutes; Customers can elect to have their own unique
Bucket of Minutes; "800" number for friends, family and associates to
call the Customer's designated telephone(s) directly, and have the
call usage deducted directly from their Bucket of Minutes.; (Some
Bucket of Minutes; services may incur an additional charge for this
service, and "800" charges will apply.)
G. 24-Hour Customer Service, 7 Days A Week
Customers have access to "live" Customer Service and their own
personal Bucket of Minutes.com; webpage 24 hours a day, seven days a
1. H. Personalized Web and Webpage Access
2. A detailed description of the Bucket of Minutes; program is available
at www.BucketOfMinutes.com.; Customers can recharge their Bucket of
Minutes; through their reseller's Bucket of Minutes; website, or
directly from www.BucketOfMinutes.com.; Customers can log on at any
time to check their Bucket of Minutes; total and partitioned
balances, usage and call details. Sub-account holders can each log on
to separate secure pages to view individual activity.
Bucket of Minutes; rates vary according to the amount of prepaid
usage purchased at one time. Per-minute domestic usage rates do not
include federal, state or local (e.g., city, municipal, when
applicable) taxes, or FCC (e.g., Universal Service, TRS, Number
Portability) or pay phone surcharges. The lowest Bucket of Minutes;
rates purchased on a particular Customer's service will apply to any
$ Amt. Purchased Rate/U.S. Min. International Rates "800" Access
$25 to 99 $0.079 Varies Up to
$100 to 499 $0.069 by Country,
$500 to 999 $0.059 as posted from
$1000 and above $0.049 time
to time on (Up to +$0.25/min.
; from non-continental
Attached to U.S. and Canada)
Domestic Volume-Purchased Discounts
6.3 Voice Mail Services
184.108.40.206 Special Features and Charges
Pre-paid voice mail cards are available through RNK Customer Service, and
will initial activation and recharges will be available on the
DialAroundTheWorld.com; website in 2001. Voice Mail Service has a one-time activation fee (with the additional purchase of associated pre-paid
service usage balance) of five (5) dollars. Initial Voice Mail cards,
physical or "virtual," may be purchased in the amounts of ten (10) or
twenty (20) dollars. Accordingly, the associated prepaid service usage is
five (5) and fifteen (15) dollars, respectively,. The Customer can elect
to purchase additional associated calling service usage ("recharge"), in
amounts of $10, $20, or $50, at any time thereafter, during the life of the
Voice mail cards expire the earlier of: the expiration date printed on a
physical card, or one (1) year from last use or recharge, or one (1) year
from purchase if never used, or thirty (30) days with insufficient balance
to connect a call (usually under $0.50).
Customers can check their remaining usage balance at any time by calling
either their voice mail number or a voice mail access number and following
the prompts. Before connection of each dialed call, the Customer will also
be informed by the system how many minutes to the called destination remain
in the service usage balance.
Voice Mail Service Features, with Rates and Fees
The Customer is assigned a unique Voice Mail number to call to leave
messages for the Customer, and for the Customer to retrieve messages using
Following the prompts heard when calling the customer's assigned number,
the Customer can, first, select the language in which they hear the system
prompts and information: English, Spanish or Portuguese. The Customer also
selects their password using the system prompts, and records an outgoing
greeting up to two minutes in length. The Customer may also program the
system to speed dial up to forty-nine (49) numbers of their choosing, for
direct calling out. These options may be changed by the Customer at any
time through the voice prompts in the system.
The Customer may also elect whether to activate or deactivate their mail
box's ability to record (and hence, use for returning calls) numeric
messaging. This option may be changed by the Customer at any time by
calling RNK Customer Service.
220.127.116.11 Messaging, Storage, Retrieval and Returning Calls,
Calls coming into the Customers voice mail box may be up to two minutes
long; up to thirty (30) incoming messages may be stored at one time; and
messages are stored in the system for up to one thousand (1,000) days.
In addition to calling the voice mail number itself, and entering the
Customer password, messages may also be retrieved by the Customer using
local access numbers throughout the RNK service area, and by "800" access
numbers throughout the U.S. Local access is free of charge, while "800"
access is deducted from the service usage balance associated with the card,
at a rate of $0.06/minute.
At the Customer's option, the Customer's caller may elect also to
leave a numeric message using tone-compatible equipment, which enables the
Customer to return directly the call-message at its option. Timed usage
returning a call-message with this option will be deducted from the
Customer's usage balance at the Rates posted on the
www.DialAroundTheWorld.com; website. Whether returning calls or
initiating calls with unused service balance, successive calls may be made
on one connection with the system by entering "**", without having to
reenter the Customer codes.
For voice mail retrieval from pay phones, $0.99 per pay phone call will be
deducted from the usage balance.
Calling service usage is subject to applicable federal, state, and
local taxes, regulatory fees and charges, which may change from time to
time. At the end of each day's usage, the service usage balance will be
adjusted by the amount of any taxes, fees or charges applicable to that
day's usage. Currently, the required rates are: state sales/usage tax 5%,
federal telecommunications tax 3%, federal (F.C.C.) Universal Service Fund
All calls to 800/877/888 ("Toll-free" calls) and 900/976
("Information Services") numbers will be blocked, as the Customer
convenience and savings of remote access cannot properly accommodate
"reverse billing" situations.