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FAQS


 

Q

Why is DialAroundTheWorld.com® the latest innovation in prepaid calling?

A

DialAroundTheWorld.com® is a virtual prepaid phone card... without the card! DialAroundTheWorld.com provides customers with on-line access to prepaid calling PINs in as little as 30 seconds. These PIN's can be used to make long distance calls, from any touch-tone phone, at home or away, for up to 12 months.



Q

How will I receive my PIN?

A

Your PIN will be sent to you via the email address you enter in the order form. The PIN will be sent to you within a few seconds to a minute of your transaction being approved. If you did not receive the PIN via your email address please call Customer Service (877-323-2486). Times may vary depending on your email provider.



Q

What types of calls can I make with DialAroundTheWorld.com?

A

DialAroundTheWorld.com provides you with a PIN and an access number that can be used from any touch-tone phone in the USA to call anyone, anywhere, anytime - in the USA or International (at a great, low rate)



Q

How does DialAroundTheWorld.com work?

A

DialAroundTheWorld.com will work from any touch-tone phone. Simply dial the national access number 1-800-724-7857 or, for even greater savings, the local access number associated with a city or town near you (see ACCESS NUMBERS). At the prompt, enter your DialAroundTheWorld.com PIN, then simply dial the phone number that you would like to call. The number of minutes used for the call will be deducted from the total value of the PIN that you purchased e.g. a 10 minute call to anywhere in the USA, using a local access number, will cost 10.



Q

Can I recharge my DialAroundTheWorld.com PIN?

A

Yes. Simply call DialAroundTheWorld.com customer service at 1-877-323-2486 and press "1". A DialAroundTheWorld.com Customer Service Representative will be happy to take your credit card recharge right over the phone. An on-line recharge capability for DialAroundTheWorld.com will be available soon.



Q

What if I have any questions about using DialAroundTheWorld.com?

A

DialAroundTheWorld.com is available all day, every day, 24 hours per day, 365 days per year. To contact Customer Support, call 1-877-323-2486.



Q

Is there an additional fee if I use my card from a pay phone?

A

Yes. The FCC requires that a compensation fee be collected for all calls placed from a pay phone. The purpose of this fee is to compensate the pay phone owner for use of the pay phone (remember, you probably didn't put any money into the pay phone when you used your DialAroundTheWorld.com PIN to make a call). The fee that will be deducted from your DialAroundTheWorld.com PIN to satisfy this pay phone compensation fee is 99.



Q

I know that DialAroundTheWorld.com is based on a PIN provided over the Internet. What if I want to get plastic phone cards made with a custom design?

A

For customized pre-paid calling cards, please contact our Sales Dept. by phone, mail, fax or email at:

DialAroundTheWorld.com
333 Elm Street
Dedham, MA 02026
Toll-Free:1-877-323-2486 Fax: 781-297-9836
E-Mail: sales@dialaroundtheworld.com




Q

Where is DialAroundTheWorld.com and where are the products I buy produced?

A

All DialAroundTheWorld.com servers are located in the U.S.A. and all products are produced in the U.S.A.



Q

What type of currency can I use to purchase products from DialAroundTheWorld.com?

A

To facilitate ease of purchase and to enhance your DialAroundTheWorld.com experience, DialAroundTheWorld.com only accepts payment in U.S. Dollars.



Q

Can I purchase DialAroundTheWorld.com PINs in bulk, or place a bulk order of customized phone cards?

A

Yes. Bulk orders are accepted. To inquire about a bulk order, please contact our Sales Dept. by phone, mail, fax or email at:

DialAroundTheWorld.com
333 Elm Street
Dedham, MA 02026
Toll-Free:1- 877-323-2486 Fax: 781-297-9836
E-Mail: sales@dialaroundtheworld.com



Q

What types of calls can I make with DialAroundTheWorld.com?

A

Anywhere, anytime - USA or International at great low rates!


Q

Tax Information

A

In accordance with applicable state law, in certain states RNK is required to collect and you are required to pay stat sales tax on your Internet purchase. In those states were sales tax is required, sales tax is applied to the total amount of the order, including shipping and handling charges. For your planning and convenience, we display the sales tax amount when orders are placed.






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